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JDA Professional Services, Inc.
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CISCO Engineer



Objective

  To administer, support, and/or manage data, voice and/or converged networks in the IT/Telecom field.
Employment History

  2005 Present  Company A   Houston, TX
Communications/Network Analyst - IT Infrastructure
  • Provide technical analysis, design, acquisition, implementation and problem resolution support for all communications related hardware, software and network.
  • Analyze existing communications hardware/network facilities to recommend and implement technical solutions.
  • Evaluate new and existing communications technologies, systems and facilities, including satellite, SITA, AFTN and ARINC.
  • Assist with Business Continuity planning, implementation and testing of voice and data networks.
  • Provide project management for adds/changes to the telecommunications systems and data networks.
Operations Prime assigned to:
  • PBX: Nortel OPT 61C, Nortel OTM, Nortel Signaling Server, Cisco Call Manager, 3COM NBX
  • Call Accounting (CDR): Infortel for Windows, Infortel Select Enterprise Edition, Telemate
  • Call Recording: Racal WordNet
  • ACD: Symposium Call Center Server, Symposium Web Server
  • Voice Mail: Meridian Mail, Nortel Call Pilot, Cisco Unity
  • Wiring Infrastructure: Copper and Fiber
  • Network Switches, Routers, and APs: Cisco, 3COM
  • Firewalls: Checkpoint NGAI and NGX, Cisco PIX and ASA
  • Access Control Systems: Honeywell WinPAK 2.0
  • Video Surveillance: Honeywell Rapid Eye, Pelco DVR
  • BlackBerry: Enterprise Server 4.0
  • Web Filtering: Websense

1997 2005  Company B   Houston, TX
Sr. Technical Support Specialist - Remote Diagnostics Converged Technologies Group
  • Provide pre and post-dispatch customer support on installed base and new installations of converged technology customers, including traditional telephony, data and converged IP telephony solutions.
  • Analyze relevant data from field specialists and end users to recommend and implement technical solutions.
  • Coordinate field engineer dispatches for all non-remote resolutions.
  • Provide superior customer service while inputting service requests from live support calls.
Operations Prime assigned to:
  • Cisco AVVID Team
  • Nortel Converged Technologies Team
  • ShoreTel Support and Integration Team
  • Nortel PBX Team
  • SIMS Control Desk
  • Business Process Optimization Team
  • SIMS Implementation Team
Education

  SPECIAL TRAINING
_DATA
CCNA- Cisco Certified Network Associate
MCSE - Microsoft Certified Systems Engineer
MCSA - Microsoft Certified Systems Administrator
Security+ - CompTIA Security+
MCP - Microsoft Certified Professional Professional)
Checkpoint NGX I
Checkpoint NGX II
Securing Networks with Cisco PIX and ASA
CCNP - Cisco Certified Network Professional
CCDA - Cisco Certified Design Associate
CCDP - Cisco Certified Design Professional
 ID (System)
CSCO10507348
3154207 (Server 2003)
3154207 (Server 2003)
COMP001002666178
3154207 (Windows XP
No special system
No special system
No special system
CSCO10507348
CSCO10507348
CSCO10507348


CONVERGED TECHNOLOGIES
NCSS - Nortel Certified Support Specialist
NCTS - Nortel Certified Technology Specialist (
Nortel Survivable Remote Gateway
Nortel Remote Office
ShoreTel Support Specialist
Cisco IP Telephony
Cisco Unity Systems Engineer
Cisco Systems Customer Solutions Deployment
 Systems
(VoIP BCM)
Converged IP Telephony Solutions)
(ITG SRG)
(RLC and 91XX Switches)
(All ShoreGear Switches)
(Call Manager)
(Unity Messaging)
(IPCC Express and IP IVR)


VOICE
Nortel Meridian 1
 Systems
(Opt 11-81C Feature Administration)


Contact

  JDA Professional Services, Inc. is a Houston-based IT staffing firm specializing in the recruitment of strategic-technical to executive-level IT professionals. We provide IT staffing solutions through full-time, contract, and project-based placements. Since 1981, we have been helping companies locate, attract, and retain the right IT candidates to build great IT departments while helping IT professionals find the right opportunities to advance their IT careers. Please visit our web site at www.jdapsi.com.

If you are interested in this skilled information technology professional, please email James Del Monte or by calling 713-548-5400.
 
If you are interested in finding other outstanding individuals to solve your IT problems, click to see our list of A+ Candidates.  You may also contact us, or for a specific need, fill out our online request form.

701 N. Post Oak Rd., Suite 610 Houston, Texas 77024

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