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JDA Professional Services, Inc.
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Desktop Technician



Summary

  Various years of LAN/WAN support, system administration, Citrix administrator and desktop support with a versatile technical and customer service background within the IT industry.  A proven track record of successfully completing projects and collaborating with teams in efforts to deliver within estimated timelines.  
Employment History

  Company A 11/2006 8/2007
Desktop Support/PST Migration
  • Outlook PST (personal folder) migration
  • Windows XP, Outlook 2003, VPN, Wireless, SQL, Citrix
  • IBM, Lexmark and Dell hardware, Ghost, BIOS, O/S, 100mb, break/fix, blackberry, printers and scanners
  • Remedy, Dameware, Landmark applications, other engineering and exploration applications
Technical environment: VPN, Wireless, Windows 2003, XP, Active Directory, Citrix, Exchange 2003, SQL, TCP/IP, DNS

Company B    9/2005 4/2006
Active Directory Security and Citrix Administrator
  • Provide network, server, desktop, hardware, software, application, administration and support.  
  • Windows 2003 Active Directory, new user accounts and groups, Exchange 2003 accounts and distribution groups, adding members and terminations from generated user approved requests
  • Installation, configuration, administration and technical support for Citrix Presentation Server 3.0 and 4.0 environment, ICA Client, application installation, testing, publishing, ICA Client, printing, CMC, Resource and Load Manager
  • Provide excellent customer service skills to ensure successful closure of client projects and support requests.  
  • Developed LAN/WAN documentation,  presentations and end-user training documents and application upgrades
Technical environment: VPN, Wireless, MS Windows 2003, XP, Active Directory, Exchange 2003, Citrix Metaframe Presentation Server, SQL Server, VMWare, Web Interface 3.0, Veritas, Patch Management, TCP/IP, various monitoring and interfacing network devices.  The application support includes MS Office, Outlook, various engineering and business applications.

Company C
Citrix Engineer Project (2 weeks)
  • Citrix Metaframe XPe FR3 implementation for 25 user environment
  • Windows 2003 Active Directory, new user accounts and groups, exchange accounts and distribution groups, adding members from generated user approved requests and terminations
  • Administration and technical support for Citrix Presentation Server XPe environment, application installation, testing, publishing and CMC
Technical environment: VPN, MS Windows 2003, Prof 2000, XP, Active Directory, Exchange 2003, Citrix Metaframe Metaframe XP,ICA Clients, Veritas, patch management TCP/IP and interfacing network devices.  The application support includes MS Office, Lotus Notes and various business applications.

Company D
Conroe, TX 04/2005 9/2005
Network Specialist
  • Provide network, server, desktop, hardware, software, break/fix
  • Application, administration support for various remote locations in Woodlands, Conroe and Willis, TX
  • Windows 2003 Active Directory, new user accounts and groups, exchange accounts and distribution groups, adding members from generated user approved requests and terminations
  • Provide excellent customer service skills to ensure successful closure of client projects and support requests
  • Lead and project manager for a Windows NT 4.0 server and desktop migration to Windows 2003 AD
Technical environment: VPN, Wireless, NT 4.0, Windows 2003, XP, Active Directory, SQL, Linux, Veritas Backup Exec, TCP/IP, various monitoring and interfacing network devices.  The application support includes MS Office, Outlook Express and various business applications.  

Company E 01/2005 - 4/2005
Technical Services Analyst
  • Provide network, server, desktop, hardware, software, application, administration and support.  
  • Windows 2003 Active Directory, new user accounts and groups, exchange accounts and distribution groups, adding members and terminations from generated approved requests
  • Administration and technical support for Citrix Presentation Server XPe 3.0 environment,  ICA Clients,
  • application installation, testing, publishing and CMC
  • Provide excellent customer service skills to ensure successful closure of client support requests.  
Technical environment: VPN, MS Windows 2003, XP, Active Directory, Exchange 2003, Citrix Metaframe
Metaframe XP and 3.0, SQL, Veritas, TCP/IP and various monitoring and interfacing network devices.  The application support includes MS Office, Outlook, Remedy and various business applications.

Company F, Conroe, TX 04/2004 - 1/2005
Network Specialist
  • Provide network, server, desktop, hardware, software, application, administration and support.  
  • Provide excellent customer service skills to ensure successful closure of client projects and support requests.  
  • Lead and project manager for a Windows NT 4.0 server and desktop migration to Windows 2003 AD
  • Windows 2003 Active Directory, new user accounts and groups, exchange accounts and distribution groups, adding members from generated user approved requests and terminations
Technical environment: VPN, Wireless, NT 4.0, Windows 2003, XP, Active Directory, TCP/IP and interfacing network devices.  The application support includes MS Office, Outlook Express and business applications.  

Company G
Supervisor
(Systems Administrator and Desktop Support) 6/00 - 8/03
  • Provide network, server, desktop, hardware, software, application, administration and support.
  • Windows Active Directory, Exchange, AS400, SQL, DHCP, WINS and TCP/IP  
  • Novell to Microsoft Windows 2000 migration
  • Responsible for project management, administration and configuration of upgrades to communication links, Cisco routers and series 3500 switch upgrade
  • Migrated local and remote sites to a centralized Citrix Metaframe XPe, and NFuse.
  • Coordinate 3rd party maintenance for network equipment and troubleshoot problems with support groups.
  • Ensure that projects met quality, time, and cost estimates while conforming to network administration policies, making suggestions and improvements to that methodology as appropriate.
Technical environment: VPN, Wireless, MS Windows 2003, 2000, Exchange 2000, Citrix Metaframe Server XP, TCP/IP, AS400, Veritas and Cisco 3500 switches.  The application support includes MS Office 2000, Outlook, Geographix, and Aries

Company H 2/98 - 6/00  Team Lead, Senior PC LAN, Technical Support Multiple Contracts
  • Various Y2K projects detailing hardware and software upgrades and migrations
  • Led project to install a local area network for a healthcare facility within a Novell and Microsoft environment.
  • Led various Y2K standardization and migration deployments to Windows NT 4.0, Lotus Notes, Outlook 2000, Office 2000 and 97.
  • Provided training, administration and desktop support.
  • Developed documentation for end user support, support processes, quality assurance, policies and procedures.
Technical environment:  Microsoft Windows NT 4.0, Novell, Lotus Notes, Cisco 4000, 1602, Cisco switches, Frame Relay, T1, Citrix Winframe, TCP/IP, IPX/SPX, DNS, DHCP, WINS, Dell servers, desktops, laptops and various IBM, HP, Xerox network printers.

Company I
Network Analyst
Consulting 5/97 - 9/97
  • Provide project management and network administration support for Diagnostic Imaging department.
  • Upgraded IDF's (3COM) with FDDI, switches and Fast Ethernet over fiber.
  • Performed network analysis and monitoring using Network General Sniffer.
  • Communicated at all levels of management including project leads, analyst and vendors to assess departmental needs and requirements.
  • Follow-up to assure customer expectations and business requirements were achieved.
Company J 12/96 - 6/97
Telecommunications Analyst
  • Provide technical LAN/WAN support for the Southeast Texas region, including 33 remote clinic sites.
  • Configured and installed Cisco AS/2500 routers via ISDN and ASYNC connections to corporate Cisco 7000 router
  • Ensure network connectivity including cabling, hubs, Ethernet, Token Ring, TCP/IP, subnetting, Banyan, Novell, Windows 95, AS400/Rumba and PC hardware support.
  • Performed basic administration (adds, moves and changes) on the Meridian Rel. 16 telephone system.
Company K 8/93 - 12/96
System Support Analyst
  • Provided configuration of Synoptics hubs, NMM and terminal servers on a fiber optics backbone.
  • Network management in a TCP/IP, Ethernet, SNA and IPX environment.
  • Implemented TCP/IP communication link with AS400.
  • Monitor AS400 and HP9000 job stream and system performance.
  • Knowledge of basic UNIX commands.
  • Involved in pilot implementation of Windows 95.
  • Planning and implementation of a disaster recovery plan.
  • Novell NDS administration for printer management of queues and servers.
  • Prepare, implement and maintain standard procedures and documentation.
Education

  Currently attending University of Phoenix B.A. Information Systems Anticipated Graduation -- 6/2010
Sam Houston Sr. High School -- 1981

Professional Training
  • Citrix Metaframe XP for Windows 2000 (2003) , Vector Technology Training Center
  • Excelling as a First Time Manager/Supervisor (2003), SkillPath
  • Managing a Windows 2000 Environment (2003), C-TREC
  • Implementation and Administration of MS Exchange 2000 (7/2002), C-TREC
  • Implementing and Administering MS 2000 Directory Services (6/2002), C-TREC
  • Windows 2000 Professional and Server  (6/2001), C-TREC
  • Novell 5.1 Administration (2000), C-TREC
  • NT Server/Workstation (1999), Houston Community College
  • Introduction to Cisco Routers (1997), American Research Group
  • Networking Fundamentals (1996), American Research Group
Contact

  JDA Professional Services, Inc. is a Houston-based IT staffing firm specializing in the recruitment of strategic-technical to executive-level IT professionals. We provide IT staffing solutions through full-time, contract, and project-based placements. Since 1981, we have been helping companies locate, attract, and retain the right IT candidates to build great IT departments while helping IT professionals find the right opportunities to advance their IT careers. Please visit our web site at www.jdapsi.com.

If you are interested in this skilled information technology professional, please email James Del Monte or by calling 713-548-5400.
 
If you are interested in finding other outstanding individuals to solve your IT problems, click to see our list of A+ Candidates.  You may also contact us, or for a specific need, fill out our online request form.

701 N. Post Oak Rd., Suite 610 Houston, Texas 77024

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